Frequently Asked Questions

Account & Billing

What stays on the free plan? +

Free accounts get Today with routines, doses, and health readings for the last three local calendar days (full detail inside that window). You can still move the date strip to older days; outside that window the app explains that full calendar history is a Family benefit—see Today and history.

Subscriber-only features still include things like shared coordination across caregivers, quick timers as a premium workflow, long-range reading trends, and generated family reports—see in-app messaging when you try those flows.


What does the Family plan include? +

The paid Family plan is built around coordinating care for a household. Subscribers typically get:

  • Shared family coordination — Multiple caregivers working from the same family data with appropriate sharing.
  • Unified Today view — One daily hub for routines, doses, and health readings.
  • Quick one-tap actions — Shortcuts to log doses and start flows faster from Today.
  • Health tracking and trends — Temperatures and other readings with richer history and charts (including fever logs scoped to Care sessions during illness).
  • Care medication courses — Short antibiotic and antiviral reminder schedules during illness episodes.
  • Family reports — In-depth summaries per family member over selectable periods.
  • Future family features — Access to new coordination tools as they ship.

Exact wording in the app may come from localized subscription screens.


What are the free plan limits for routines and health readings? +

On the free plan, each family member can have at most three combined items from:

  • Scheduled dose routines (medication reminder routines tied to that member), plus
  • Enabled health readings (vitals types you’ve turned on for that member—for example INR or blood pressure).

So one member might have three routines and no vitals, or two routines and one enabled reading, and so on—three total slots per profile.

There is also a household cap: the sum of those slots across every family member cannot exceed twelve on the free plan (the same limit you would hit with four members each using three slots). That keeps the per-person limit meaningful if someone adds many profiles.

Family subscribers are not limited by these caps. If you hit a limit on free, the app typically directs you to Subscribe to unlock unlimited routines and readings for your household.


Stripe vs app stores—why two paths? +
  • Website purchases often go through Stripe (card checkout).
  • Mobile purchases go through Apple / Google.

Those systems don’t automatically sync receipts across each other. Prefer buying where you primarily use the app, and use restore on mobile if you reinstall.


Sponsored access +

Some accounts receive sponsored entitlement without a personal purchase (for example, organizational pilots). Those accounts enjoy the same feature set as paid Family plans while sponsorship is active.

Managing or canceling +
  • Mobile: Subscription management is handled in App Store subscriptions or Google Play subscriptions for store-billed plans.
  • Web: Use the customer portal or cancellation link your checkout provider emailed you, or follow in-app management if presented.

Canceling stops renewal; you usually keep access until the paid period ends.


How do I subscribe on the web? +
  1. Open Subscribe from your account menu or when the app prompts you.
  2. Review the annual price and benefits.
  3. Complete checkout through the web payment flow (hosted checkout).
  4. After success, return to the app; status should update to active once processing completes.

How do I subscribe on iPhone or Android? +
  1. Open Subscribe inside the mobile app.
  2. Confirm the annual offering shown in your regional currency.
  3. Complete the purchase through the App Store or Google Play.
  4. Use Restore purchases on the subscribe screen if you reinstall the app or change phones—sign in with the same store account you paid with.

Features

What is the Care section? +

Care is where you manage unplanned illness for one family member at a time—colds, flu, stomach bugs, and similar short episodes. Timers and Temperatures are now integrated here during illness, so you do not need separate tabs for as-needed doses and fever logging in the middle of a sick day. Care keeps the whole episode in one place:

  • As-needed medication timers scoped to the session, with safe next-dose timing.
  • Temperature readings and symptom checklists for this illness only (optional when you start care).
  • Activity timeline showing doses, readings, notes, and course doses together.
  • Next up highlighting what needs attention now.

During a session you can Add note for observations (symptoms, GP advice, sleep, mood, and more). On mobile, tap the microphone on the Add note screen to dictate text. See How do I add a care note? Voice commands with Hey Siri or Google Assistant log temperatures and doses only—not free-form notes.

Care does not replace everyday tools. Long-term dose routines, the Medications library, and the Today calendar still handle chronic meds and daily planning. Use Care when someone is acutely unwell and you want one focused workspace.

On the Family plan, you can also add short medication courses (antibiotics, antivirals, etc.) with dose reminders until the course ends—see Short medication courses in Care.

Medication Timer is not medical advice. Always follow your clinician’s and pharmacist’s instructions.

What does Next up show in Care? +

Next up is the card at the top of an active care session. It surfaces the most urgent action for the person you are caring for, such as:

  • An overdue course dose or the next scheduled antibiotic/antiviral dose (Family plan).
  • A temperature reading that is due based on your reminder interval.
  • An as-needed medication that is ready to give again, or a timer still counting down.

Tap the action on the card when offered—for example Log temperature, Administer dose, or Mark taken for a course dose. When several course doses are overdue, Next up may point you to the medication course section instead.

Care tab badges and member chips use the same urgency signals so another caregiver in the household can see when someone needs attention.

What are short medication courses in Care? +

Short medication courses are fixed-length prescriptions—antibiotics, antivirals, and similar meds taken for days or weeks, then stopped. They are separate from long-term dose routines so a ten-day antibiotic does not clutter everyday scheduling.

Family plan subscribers can add a course when starting care or after care has begun (for example when a GP visit brings a new script).

When setting up a course you can:

  • Enter a medication name, or tap a preset (Amoxicillin, Azithromycin, Amoxicillin-clavulanate, Cephalexin, Oseltamivir, Acyclovir) to fill name, schedule, and length.
  • Pick how often doses run: 3× daily with meals, twice daily, 4× daily (with bedtime), once daily, or every 8 hours.
  • Set course length in days and choose which dose is first today when starting partway through the day.

Reminders run from the start day through the end day, then stop. Mark doses taken in the medication course section; past days can be updated if you forgot to log.

Presets are shortcuts only—always match the pharmacy label and your clinician’s instructions.

When you end care, you can keep course reminders running until the course finishes, or stop everything including reminders.

How is Care different from Timers and Temperatures? +

Timers and Temperatures are now part of Care sessions when someone is unwell. The table below compares illness-focused Care with the standalone areas used for everyday logging outside a care session.

Care Timers / Temperatures
When to use Acute illness for one member (flu, fever, stomach bug) Everyday logging and long-running history
Scope One care session with a start (and optional end) All readings and timers across time
What it combines As-needed doses, fever log, notes, optional short courses Each section focuses on one data type
Household view Shows who is in care and what needs action General lists and charts

Care uses the same timer and temperature models you already know—it filters and groups them for the current episode. Doses you log in Care still respect medication spacing rules and appear in reports.

Navigation: On web, Care is in the bottom bar with Today, Family, and Medications. On mobile, Care is the default main tab; you can show separate Timers and Temperatures tabs again under Profile → Settings → Display & navigation → Timers & temperature tabs if you prefer the older layout.

Long-term dose routines and the Today screen are unchanged—Care is for unplanned illness, not replacing chronic medication schedules.

How do I track temperatures and symptoms during care? +

When you start care, leave Temperature & symptoms turned on (the default). During the session:

  1. Open the member’s active care session on Care.
  2. Tap Log temperature (or use Next up when a reading is due).
  3. Enter the value, adjust the time if needed, and tick symptoms on the checklist—the same options as in the standalone Temperatures section (now integrated into Care sessions during illness).
  4. Save.

Readings and symptoms appear in the session Activity timeline and in temperature views scoped to this care period, so older unrelated readings do not mix in.

When you start care, you choose how often to be prompted for the next reading (30 minutes to 4 hours). Next up will remind you when a check is overdue. These prompts are part of the care session—not the same as mobile push notifications for long-term routines.

If you do not need fever tracking for an episode, turn Temperature & symptoms off when starting care.

How do I start a care session? +
  1. Open Care (bottom navigation on web and mobile).
  2. Tap Start care (or Add care session if someone else is already in care).
  3. Choose the family member you are looking after. Each member can have only one active care session at a time.
  4. Optionally add a label (e.g. Flu, Stomach bug) so you can find the episode later.
  5. Turn Temperature & symptoms on or off. When on, pick how often to be prompted for the next reading (30 minutes, 1 hour, 2 hours, or 4 hours).
  6. On the Family plan, you can optionally turn on a short medication course and set up antibiotic or antiviral reminders before you save.
  7. Tap Start care.

You can also add a medication course after care has started—for example when a prescription arrives on day two.

If care is already active for someone, finish or end that session before starting a new one for the same member.

How do I end or archive a care session? +

End care (while someone is still unwell or when the episode is over)

  1. Open the active care session on Care.
  2. Tap End care.
  3. Confirm Stop care.

Temperature logs, as-needed dose history, notes, and course records stay in your account. Care tracking for that episode stops and the session moves to an ended summary you can review.

If the session includes a medication course, you can instead choose:

  • Keep course reminders — end fever/timer tracking but continue antibiotic or antiviral reminders until the course end date.
  • Stop everything — end care and remove remaining course reminders.

Archive an ended session

After care has ended, Archive session removes that episode from the Care tab immediately. History remains available in family reports. Archiving cannot be undone.

To care for the same person again later, start a new care session.

How do I add a care note? +

During an active care session, use Add note to record observations that are not a dose or temperature reading—for example GP advice, sleep, mood, or fluid intake.

  1. Open the member’s care session on Care.
  2. Tap Add note.
  3. Choose a type: General, Symptom, Medical advice, Food & fluid, Sleep, or Mood.
  4. Write your note (up to 2,000 characters).
  5. Set when the observation happened if it was not just now.
  6. Save.

Notes appear in the session Activity timeline alongside doses and temperature readings. They are tied to the care session and included in family reports for that period.

Dictating a note on mobile

On the iPhone and Android app, you can speak your note instead of typing:

  1. On the Add note screen, tap the microphone button next to the character count.
  2. Allow microphone access the first time the app asks.
  3. Speak your note. The app transcribes your voice and adds it to any text already in the note (up to 2,000 characters total).
  4. Tap the microphone again to stop.

Android: dictation stays open while you pause. Tap the mic when you are finished.

iPhone: dictation may stop after a short silence. Tap the mic again if you need to add more, or tap it once to stop explicitly.

You can also use your keyboard’s built-in dictation (microphone on the iOS or Android keyboard) if you prefer.

Troubleshooting (iPhone): if in-app dictation does not start, check Settings → Siri & Search (Siri enabled) and Settings → General → Keyboard → Enable Dictation. Speech recognition must be available for your language.

Not the same as Hey Siri / Google Assistant: in-app dictation is only for care session notes. To record a temperature or medication dose by voice without opening Care first, see Hey Siri voice commands (mobile) and Google Assistant voice commands (mobile).

What is the unified Today view? +

Today shows routines, doses, and health readings together in one daily timeline. On the free plan, some subscriber-only extras still apply (for example deeper coordination, quick actions, and long-range trends)—see the subscription FAQ.


What is the Today screen? +

Today is your daily dashboard: what’s scheduled, what’s due, and what you’ve already logged for the calendar day you select. You can move between days using the horizontal date strip at the top.

It ties together medication routines, doses you’ve recorded, and health readings like INR or blood pressure in one place.


Trends and charts +

From Today (or related entry points), you can open reading trends or charts that summarize vitals over time—helpful for spotting patterns between visits. Those charts are part of the health tracking benefits on eligible plans.


Quick actions on Today +

Subscriber plans often include one-tap style actions from Today—logging a dose or kicking off a timer without jumping through every screen. If those shortcuts aren’t visible, your account may be on the free tier.

How far back can I look? +
  • On the free plan, you get full detail on Today for the last three local calendar days (including today), using your device’s local timezone and calendar dates. You can still move the date strip to older days to see where you were in the calendar; for days outside that three-day window, the app keeps you oriented but treats full day-by-day history as a Family feature and shows upgrade messaging when appropriate.
  • Family subscribers can scroll much farther—years of calendar history—so long visits or chronic conditions stay visible in the strip.

If you hit a limit, upgrading unlocks the full span—see Subscription.


How do I pick a different day? +
  1. Open Today.
  2. Swipe or tap the date strip to move backward or forward by day.
  3. The content below updates to match that local calendar date (usually midnight-to-midnight in your device’s timezone).

What is a medication timer? +

A medication timer tracks time between doses for a specific family member and medication. After you log when medication was given, the timer shows either:

  • How much time remains until the next dose is allowed, or
  • The clock time when the next dose is allowed—depending on your display preference in Profile settings.

You can think of it as the app remembering “when is it safe to give the next dose?” so you don’t have to.

Note: As-needed Timers are now part of Care sessions during illness—start care on the Care tab to log doses and see countdowns in one workspace. The standalone Timers area remains for everyday use outside a care session (optional separate tab on mobile—see What are the main sections?).


What if I need to give medication again sooner than the timer allows? +

The app may block starting a new timer when rules say there’s already an active timer or when dose limits for a period would be exceeded—this is intentional for safety. Read the on-screen message; adjust timing only if your clinician has told you it’s appropriate, and contact your health professional for medical advice.

Note: Medication Timer supports tracking and reminders; it does not replace medical judgment. During illness, the same spacing rules apply in Care sessions on the Care tab as in the standalone Timers section.


What are “quick timers”? +

Quick timers are shortcuts for combinations you use often (a particular member + medication). With the right plan, you can start the Add timer flow from a quick timer so fields are filled in faster—handy for repeating schedules during the day.

If you don’t see quick timers, your current plan may not include them—see Subscription.

Note: Quick timers also appear during active Care sessions on the Care tab. As-needed Timers are now part of Care sessions during illness.


How do timer alerts work? +

On mobile, when it’s time to think about the next dose or when a countdown reaches key points, you can receive push notifications if you’ve allowed them—see Push notifications (mobile only).

On web, there are no lock-screen push notifications from the browser for these timers; open the app when you’re at your computer to check Care (or Timers, if shown), and Today.

Note: As-needed Timers are now part of Care sessions during illness—countdowns and alerts apply the same way within an active care session.

How do I start or add a timer? +

Note: During illness, add as-needed doses from an active Care session on the Care tab instead of the standalone Timers section—the timer rules are the same.

  1. Go to Timers (or Care during an illness episode).
  2. Use Add / + (often in the top-right).
  3. Choose the family member who received (or will receive) the medication.
  4. Choose the medication from your saved list.
  5. Set when the dose was administered—usually by adjusting date and time pickers to match reality.
  6. Confirm dosage if asked (amount per dose).
  7. Save. The app creates an active timer based on that medication’s dosing rules.

If something blocks saving—such as another conflicting timer or safety limits—the screen explains what to fix.


Can more than one caregiver see the same timer? +

When your plan supports family coordination, timers and updates can be visible to other caregivers linked to the same household data (depending on how family sharing is set up). Everyone still signs in with their own account.

Note: During illness, as-needed Timers live inside Care sessions on the Care tab so co-parents see the same session, Next up, and dose history.


What is the Temperatures section? +

Temperatures stores body-temperature readings for your family over time. You can add new readings, scroll recent history, and (depending on your device and plan) see charts that help you spot trends.

Note: Temperatures are now part of Care sessions during illness—start care on the Care tab to log fever and symptoms in one workspace. The standalone Temperatures area remains for everyday use outside a care session (optional separate tab on mobile—see What are the main sections?).


Sharing readings with another caregiver +

On plans that support family coordination, new readings may offer sharing options so co-parents see updates. Look for sharing chips or toggles on the add flow when you’re subscribed.

Note: Temperature readings logged during illness are part of Care sessions on the Care tab; other caregivers in the household see updates there as well.

How do I log a temperature? +

Note: During illness, log temperatures from an active Care session on the Care tab instead of the standalone Temperatures section—the reading form is the same.

  1. Open Temperatures (or Care during an illness episode).
  2. Tap Add / + (often in the header).
  3. Choose the family member, enter the value, and set the time if needed.
  4. Confirm the unit (°C or °F) matches how you measured—your Profile may set a default preference.
  5. Save.

Charts and trends +

When your subscription includes health tracking, temperature history may appear with charts or tie into broader reading trends alongside other vitals. Free accounts may see basic lists without the full analytics experience.

Note: Fever charts during illness are scoped to the active Care session on the Care tab. Longer Temperatures history outside care sessions uses the standalone section (optional tab on mobile).


Celsius vs Fahrenheit +

You can usually switch your preferred unit in Profile under temperature-related settings. Existing readings typically stay stored as entered; new entries follow your current preference where the app applies conversion. The same preference applies to temperature logging in Care sessions.

Note: Temperatures are now part of Care sessions during illness—see Care.


What is a shared report link? +

Someone can send you a link that opens a read-only shared report in the browser. You’ll need:

  • The report identifier in the link, and often
  • A share code they generated or copied for you.

Paste or enter the code if the page asks for it. You don’t always need to be logged in to view that shared page—guest access is supported for link-based viewing.


What are family reports? +

Family reports summarize medication activity and related history for a specific family member over a time period you choose. They’re intended for care coordination—sharing an accurate picture between parents, or preparing information for a clinician.

Accessing full in-app reports typically requires an active Family subscription (or sponsored entitlement).


Share codes from Profile +

Account holders can generate a short-lived share code from Profile to let trusted people access specific flows or paired reporting experiences (depending on product configuration). Codes usually expire after a set time—if it fails, ask the sender to create a fresh code.

Treat codes like passwords: share only with people who should see health information.


How do I open a report inside the app? +
  1. Go to Family.
  2. Select the member you want.
  3. Open the report entry point when your plan allows it (labels may reference reports, summaries, or timelines).

If you’re redirected to Subscribe, reporting isn’t included in your current plan.


Export or printing +

Use your browser’s print or save as PDF options when viewing a report on the web if you need a file for a doctor’s visit. Available layout depends on the report screen you’re viewing.

Note: Shared health summaries are sensitive; store or send them only through channels you trust.

Why didn’t I get a reminder? +

Check the following:

  1. Platform — Reminders that use the device run on mobile only for push alerts; use the app on your phone for lock-screen reminders.
  2. Permissions — On the phone, confirm notifications are allowed for Medication Timer in system Settings.
  3. Battery / focus modes — Some phones delay or silence notifications when battery saver or Focus / Do Not Disturb is on.
  4. Schedule — Confirm the routine or timer actually applies to today (for weekly routines, check the right weekdays).

Pro tip: Open Today anytime to see what’s expected for the selected day, even when a push didn’t appear.

Where do I set routine times? +

Routine scheduling is managed in the family area when you edit a member and work with their medication routines. Pick the medication and the times that match your care plan, then save.

On the free plan, the number of routines per member (together with enabled health readings) is capped—see Subscription — free plan limits.

Exact labels may say routine, schedule, or similar depending on the screen.


What kinds of reminders does the app support? +

The product focuses on two layers:

  1. Medication timers — Time between doses for “as needed” or interval-based medications (see Timers and doses). During illness, these timers are logged inside Care sessions on the Care tab.
  2. Routine slots — Planned times in the day (for example, morning and evening) that appear on Today and can drive reminder notifications on supported devices.

Weekly schedules (specific weekdays) are respected when reminders are built for the week.


What happens when a reminder fires on mobile? +

On iPhone and Android, when a dose reminder appears, you may see actions such as:

  • Taken — Log that the dose was given (subject to your account syncing).
  • Snooze — Get reminded again after a short delay (for example, ten minutes).
  • Open — Jump into the app to review details.

These actions require notification permission and are not available on the website as push alerts—see Push notifications (mobile only).


Health reading reminders (INR, blood pressure, etc.) +

If you use health readings (sometimes grouped with vitals or trends), the mobile app can schedule reminders that open Today so you remember to log readings. Like medication reminders, these are mobile notifications, not browser push notifications.


Why don’t I see a medication when I start a timer? +

When starting a timer, the list is usually filtered to medications that apply to the selected family member. If something is missing:

  • Confirm the medication is saved in Medications.
  • Confirm that medication is assigned or applicable to that member (some setups restrict combinations).

What is the medications list? +

The Medications section is your library of drugs and preparations you track—names, strengths, how they’re given (for example, tablet or liquid), and other details the forms ask for. Timers and routines reference these entries so you don’t re-type the same information every time. The same medications are used when logging doses in Care sessions.

Note: As-needed Timers and Temperatures are now part of Care sessions during illness—see Care.


How do I edit or remove a medication? +
  1. Open Medications.
  2. Select the medication you want to change.
  3. Update the fields or use delete if the product offers it and you no longer need that entry.

Removing a medication from the library may affect timers or routines that pointed at it—follow any warnings on the screen.


How do I add a medication? +
  1. Open Medications from the bottom navigation.
  2. Tap or click Add / + or the equivalent “new medication” action.
  3. Fill in the fields (name, strength, application method, notes—whatever the form shows).
  4. Save.

You can add multiple medications and reuse them for different family members when appropriate.


Application method and dosage labels +

The app asks how medication is given (for example, by mouth, topical) so labels and steps stay accurate—especially for dosage steps on the add-timer flow. Choose the option that matches the packaging or your clinician’s instructions.

Note: Always verify doses with your pharmacist or prescriber; the app stores what you enter.

Why can’t I access a report or sharing feature? +

Certain actions—deep report views, sharing invites, or coordination tools—require an active Family subscription (or sponsored access). Free accounts may see prompts to upgrade when touching those features.


What is linking my own profile (“self”) for? +

Some flows let you connect a family profile to your account identity so “me” in the household matches the logged-in user. That helps avoid duplicate profiles and keeps sharing clearer. Follow the on-screen steps when adding or editing yourself as a member.


What are family members in the app? +

Family members are the people (or profiles) you track medications and readings for—children, adults in your care, or yourself as a named profile. The Family tab lists them and is where you add routines, sharing options (when your plan allows), and links between profiles and medications.


Safety and privacy +

Only add people you’re authorized to care for. Sharing codes or invites should go to trusted caregivers only.

How many dose routines and health readings can each family member have? +

It depends on your plan:

  • Free: Each member can use up to three combined scheduled dose routines and enabled health reading types (counted together—three “slots” per person). There is also a household maximum of twelve such slots across all members so limits cannot be bypassed by adding many profiles. When a limit is reached, the app prompts you to subscribe for unlimited capacity.
  • Family (subscribed): No practical cap from these rules—add the routines and readings your care plan needs.

Details and examples sit with the broader subscription FAQ: Subscription — free plan limits.


How do I add someone? +
  1. Open Family.
  2. Use Add / + or “add member.”
  3. Enter their details as prompted (name, relationship, color or avatar choices if offered).
  4. Save.

You can return later to edit the profile or build routines for their medications.


Can two parents use the same child’s data? +

With a plan that includes shared family coordination, multiple caregivers can work against the same underlying family data when they’re invited or linked appropriately. Each person still uses their own login.

Features like inviting a co-parent or sharing updates may appear only for subscribers—see Subscription.


Getting started

Where do I add something new? +
  • During illness — Open Care, start or open a care session, then use Add timer, Log temperature, or Add note in that session. Timers and Temperatures are now part of Care sessions when someone is unwell.
  • Add a timer (everyday) — Start from Timers using the add action in the header (or the flow your screen shows for logging a dose / starting a timer). On mobile, show the Timers tab under Profile → Settings → Display & navigation if it is hidden.
  • Add a temperature (everyday) — Start from Temperatures with the add action, or use Care during an illness episode.
  • Add a family member — Open Family and use the add flow.
  • Add a medication — Open Medications and create or edit an entry.

Exact buttons vary slightly by platform, but the idea is the same: go to the right tab first, then use Add or +.


What is Medication Timer? +

Medication Timer is a caregiver-focused app for household medication workflows and health context in one place. It helps you track scheduled dose routines (daily, weekly, or hourly-style patterns), as-needed (PRN) medication timers with safe spacing between doses, body temperature logs, and health readings such as blood pressure, blood glucose, SpO₂, INR, weight, and more—organized per family member on a unified Today screen. When someone is acutely unwell, Care sessions bring Timers and Temperatures together in one illness workspace on the Care tab. Optional Family subscription adds multi-caregiver coordination, long calendar history, trends and reports, and other subscriber tools; a free tier stays useful for many day-to-day needs—see Subscription.

It does not replace medical advice; always confirm doses and care plans with your clinician or pharmacist.


What are the main sections? +

Most of the product revolves around these areas you can reach from the bottom navigation (web and mobile):

  1. Today — A day-by-day view of what’s planned and what happened (routines, doses, and health readings).
  2. Care — Active illness episodes: as-needed doses, fever and symptoms, notes, and (on the Family plan) short medication courses like antibiotics.
  3. Family — People you track medications for, plus routines and sharing options for subscribers.
  4. Medications — Your saved medications (names, strengths, how they’re given, etc.).

On mobile, Care is the default main tab. Timers and Temperatures are now integrated into Care sessions during illness; you can show separate Timers and Temperatures tabs again under Profile → Settings → Display & navigation → Timers & temperature tabs if you prefer the older layout for everyday logging outside a care session.

Profile holds account settings, subscription, legal links, and other personal options. On mobile it may be behind a menu or header action rather than a bottom tab; on web you typically open Profile from the header.


Is the mobile app the same as the website? +

Yes—the core screens and flows match: same tabs (Today, Care, Family, Medications), same underlying data, and the same subscription benefits when your plan includes them.

Note: Timers and Temperatures are now part of Care sessions during illness. On mobile you can show separate Timers and Temperatures tabs again under Settings → Display & navigation for everyday use outside a care session.

The main intentional difference is push notifications: only the mobile app can remind you on the lock screen with local alerts. The website does not schedule those device notifications. Details are in Push notifications (mobile only).

How do I open reports or shared links? +
  • Family reports (full reports for a household member) are available from the family area when your plan includes reporting—see Reports, sharing, and links.
  • Shared reports opened from a link work in the browser even if you’re not logged in, as long as you have the correct report ID and share code from the person who sent the link.

Why am I asked to accept terms or policies? +

The app may ask you to acknowledge the current terms of use and privacy policy before you continue. That keeps your account aligned with the rules that apply to the service. You can usually open the full legal text from that screen if you want to read it in detail.


I forgot my password. How do I reset it? +
  1. On the login screen, choose the option to reset or recover your password (often labeled Forgot password).
  2. Enter the email address linked to your account.
  3. Check your inbox for a reset message and follow the link or instructions inside.
  4. Choose a new password and sign in again.

If nothing arrives within a few minutes, check spam or junk folders, and confirm you typed the correct email.


How do I sign out? +
  1. Open Profile (from the bottom navigation on web, or the Profile entry point on mobile—see Navigating the app).
  2. Choose Log out / Sign out and confirm if asked.

Signing out does not delete your data; it only ends the session on that device.

How do I sign in on a different device? +

Use the same email and password on web or mobile. Your timers, family, medications, and history stay with your account—you don’t start over when you switch devices.

Pro tip: After signing in on a new phone or browser, give the app a moment to load your data on first open.


How do I create an account? +
  1. Open the sign-up screen (from the app’s welcome or login area).
  2. Enter the email address you want to use and choose a password that meets the app’s requirements.
  3. Complete any verification steps shown on screen.
  4. After you’re signed in, you may be asked to accept the terms of use—review them and continue when you’re ready.

Note: Use an email you can access; password resets are sent to that address.


Mobile only

How do I use Google Assistant to record a dose or temperature? +

On Android, you can log a temperature or medication dose with Google Assistant (“Hey Google”). The assistant opens Medication Timer, matches names in your family and medication list, and saves the entry automatically.

This is for structured logging (doses and temperatures). It does not add care session notes; for free-form notes during illness, use Add note on Care and the in-app microphone (see How do I add a care note?).

Before you start

  • Install Medication Timer from Google Play and sign in at least once.
  • Add your family members and medications in the app so spoken names can be matched.
  • Use a device with Google Assistant enabled.

Say a full command (recommended)

You can include the details in one phrase. Examples:

  • “Hey Google, record a temperature of 38.6 for Jaxon in Medication Timer”
  • “Hey Google, record a paracetamol dose for Chris in Medication Timer”

Use Celsius or Fahrenheit the way you normally would for your account (for example “101.5 Fahrenheit for Sam”).

Medication Timer opens briefly, saves the entry, and returns you to where you were.

Short commands

If you prefer a shorter phrase, try:

  • “Hey Google, record a temperature in Medication Timer”
  • “Hey Google, record a dose in Medication Timer”

Google Assistant may then ask for the member, value, or medication before opening the app.

Without voice: app shortcuts

Long-press the Medication Timer icon on your home screen (or open the app’s shortcut menu). Choose Record temperature or Record dose to open the same voice flow from a tap.

Tips and limits

  • Names matter: use the same names as on Family and Medications. Ambiguous names may fail until you log manually in the app.
  • Dose rules still apply: the app respects timer safety, daily dose limits, and whether a scheduled dose is due—same as logging inside the app.
  • Sign-in required: if you are signed out, open the app and sign in first.
  • Assistant availability: exact phrasing can vary by device, language, and Google Assistant version. If a phrase is not recognized, try the long-press shortcuts above or log inside the app.

Medication Timer is not medical advice. Always follow your clinician’s instructions.


How do I use Hey Siri to record a dose or temperature? +

On iPhone (iOS 16 or later), you can log a temperature or medication dose hands-free. Siri opens Medication Timer, matches the family member and medication by name, and saves the entry for you—without tapping through the app.

This is for structured logging (doses and temperatures). It does not add care session notes; for free-form notes during illness, use Add note on Care and the in-app microphone (see How do I add a care note?).

Before you start

  • Install the Medication Timer app from the App Store and sign in at least once.
  • Add your family members and medications in the app. Siri matches spoken names to those profiles (for example “Jaxon”, “paracetamol”).
  • Keep Siri enabled: Settings → Siri & Search.

Record a temperature

  1. Say one of these (replace the app name if Siri shows yours differently):

    • “Hey Siri, record a temperature in Medication Timer”
    • “Hey Siri, log a temperature in Medication Timer”
  2. Siri asks for the family member and temperature value (and Celsius or Fahrenheit if needed).

  3. Medication Timer opens briefly, saves the reading, and returns you to where you were.

Record a medication dose

  1. Say one of these:

    • “Hey Siri, record a dose in Medication Timer”
    • “Hey Siri, log a medication dose in Medication Timer”
  2. Siri asks for the family member, medication name, and optionally dosage.

  3. The app opens, picks the right path (as-needed timer, care course dose, or routine schedule dose when one is due), saves, and closes.

Tips and limits

  • Names matter: use the same names you see on the Family and Medications screens. If two members or medications match equally, the app may ask you to open the app and log manually.
  • Dose rules still apply: Siri cannot bypass safe timing—for example an active timer blocking another dose, maximum doses in 24 hours, or a scheduled dose that is not due yet.
  • Sign-in required: if you are signed out, open the app and sign in, then try again.
  • Shortcuts app: after using Siri once, you may also find Record Temperature and Record Dose under Medication Timer in the Shortcuts app for a custom phrase or Home Screen button.

Medication Timer is not medical advice. Always follow your clinician’s instructions.


Why didn’t my reminder appear? +
  • Notifications were disabled for the app or silenced system-wide.
  • Battery optimization or low-power modes deferred background work on some Android devices.
  • The underlying timer or routine doesn’t apply to today (for example, wrong weekday on a weekly schedule).
  • You’re using web only — reminders won’t fire as native pushes.

Open Today, Care, and Timers (if shown) to verify what should have triggered.

Note: As-needed Timers during illness are part of Care sessions on the Care tab—check there as well.


What types of alerts can the mobile app send? +

Depending on your setup, you may receive:

  • Medication dose reminders — When a scheduled routine slot asks you to give or confirm a dose.
  • Timer alerts — When a countdown reaches important points (for example, when it’s time to consider re-administering medication after an interval).
  • Health reading reminders — Prompts to log readings such as INR or blood pressure, often opening Today.

Exact titles and wording come from your timers and routines. Routine and health-reading reminders may send a second nudge about 30 minutes later if you have not marked the dose or logged the reading yet (timer alerts do not repeat this way).


What can I do from a notification? +

On supported devices, dose reminders may offer actions such as:

  • Taken — Record that every medication listed in that reminder was given (if several doses share the same time slot, one tap marks all of them). On iPhone, long-press the notification to see this button; the app may open briefly while the dose is saved.
  • Snooze — Get reminded again after a short delay (for example, ten minutes).
  • Open — Jump into the app for full context.

If you still have not logged a dose about 30 minutes after the first reminder, a follow-up may use a more urgent alert style on iOS (Critical Alerts, when enabled in system settings). You can turn off urgent follow-ups under Settings → Notifications → Urgent follow-up alerts (30 min later).

Timer alerts may offer Re-administer or Open so you land on the right screen to continue care.

Note: Action buttons depend on iOS/Android version and notification settings.


How do I turn notifications on? +
  1. Install and open the Medication Timer app on iOS or Android.
  2. When the system asks, allow notifications.
  3. If you declined earlier, open the phone’s SettingsNotificationsMedication Timer (name may vary slightly) and enable alerts, banners, and sounds as you prefer.

Also check Focus modes, Do Not Disturb, and per-app notification styles if alerts seem silent.

On iOS, the first dose reminder at the scheduled time respects the Ring/Silent switch. The optional 30-minute follow-up can use Critical Alerts so it may sound when the phone is on silent—enable Critical Alerts for Medication Timer under Settings → Notifications → Medication Timer if you want that behavior. You can disable urgent follow-ups in the app under Settings → Notifications.


Do notifications work on the website? +

No. Medication Timer’s push reminders run on your phone or tablet through the installed app. The website does not schedule lock-screen or banner notifications on your computer the same way.

For dose and routine alerts while you’re away from the desk, use the mobile app and enable notifications as described below.


Apple’s notification limit (good to know) +

iOS allows only a limited number of scheduled notifications per moment in the system (the app targets up to 64 pending schedules). It prefers first reminders over optional follow-up nudges when space is tight; if you maintain many simultaneous reminders, some far-future slots may be dropped until you next open the app and sync.

Pro tip: Opening the app daily keeps local schedules synchronized with the latest Firestore data.

Profile & Settings

What is high contrast text on mobile? +

High contrast text is a mobile app display option that makes secondary labels, helper text, and borders easier to read without changing the overall layout. It darkens muted text and strengthens card and timer borders so instructions, subtitles, and form hints stand out more clearly.

Turn it on under Profile → Settings → Display & navigation → Display preferences, in the Text contrast section (toggle High contrast text). It works with Auto, Light, or Dark appearance—you can combine high contrast with any theme.

On Sign in and Create account, tap Easier to read to turn on high contrast along with large interface and light or dark mode before you log in.

How is this different from Large interface?

Large interface magnifies the whole app—text, buttons, icons, and spacing. High contrast text keeps the same sizes but improves readability of labels and borders. Many people use both together; see What is Large interface mode?

Does high contrast sync across devices?

No. High contrast is saved on each phone or tablet, the same as appearance and light/dark mode. It does not use your Medication Timer account. Large interface does sync to your account when you are signed in.

High contrast text is not available on the website for now.

Applying display preference changes restarts the mobile app briefly so the new colors take effect everywhere.

What is Large interface mode? +

Large interface is a mobile app display setting under Profile → Settings → Display & navigation → Display preferences. When you turn it on, Medication Timer magnifies the entire interface—text, buttons, icons, and spacing—so everything is easier to see and tap. On iPad the zoom is stronger (about 55% larger) than on iPhone (about 38% larger).

The setting is saved to your account, so it follows you on iPhone, iPad, and Android when you are signed in with the same account. It is not available on the website.

Works with high contrast text

Large interface makes everything bigger; High contrast text makes labels and borders easier to read at the same size. They are complementary—you can turn on either or both in Display preferences. See What is high contrast text on mobile?

How is this different from my device’s text size?

Your phone or tablet may also offer Display & Text Size (iOS) or Font size (Android) in system settings. Those affect many apps at once. Large interface only changes Medication Timer and is independent of system settings. You can use either or both.

Who is it for?

It is especially helpful on iPad (where the app uses the full screen) and for anyone who wants easier reading without changing how the app is laid out.

How do I change light or dark appearance? +

In the mobile app, open Profile → Settings → Display & navigation, tap Display preferences, then choose Appearance:

  • Auto — follows your device’s light or dark setting.
  • Light — light backgrounds with dark text.
  • Dark — dark backgrounds with light text.

On the same screen, Text contrast offers:

  • Standard — default helper text and borders.
  • High contrast text — darker secondary labels and stronger borders for easier reading. Works with any appearance setting. See What is high contrast text on mobile?

On Sign in and Create account, tap Easier to read (dashed button below the main actions) to turn on large interface, light or dark mode, and high contrast before you log in. Large interface syncs to your account when you sign in; appearance and contrast stay on this device.

On the website, open Settings → Display & preferences and use the same Appearance options. High contrast text is available in the mobile app only for now.

Does appearance sync across devices?

No. Appearance and text contrast are saved on each device (phone, tablet, or browser), the same way as on the web. They do not use your Medication Timer account.

Large interface, timer view, temperature units, and tab layout on Display & navigation do sync to your account when you are signed in.

Where is Profile? +

Open Profile from:

  • The header or menu on web (Profile is not always on the bottom bar—check the top area after you’re signed in).
  • Mobile: Profile may appear as a tab, drawer item, or header shortcut depending on layout—scroll the navigation if you don’t see it immediately.

What can I change in Profile? +

Typical options include:

  • Edit profile — Display name and photo.
  • Change password — Update the password for your login email.
  • Timer display — How countdowns appear: countdown only, clock time only, or both together.
  • Temperature unit — Celsius or Fahrenheit for new temperature entries.
  • Subscription — View status, subscribe, or restore purchases on mobile app stores.
  • Legal — Terms of use and privacy policy.
  • Share code — Generate time-limited codes when that feature is enabled for your account.

Exact tiles depend on platform and plan.


Timer display modes explained +
  • Countdown timer — Shows time remaining until the next dose is allowed.
  • Re-administration time — Shows the local clock time when the next dose is allowed.
  • Combined — Shows both countdown and clock time.

Pick whichever reduces mental math during busy days.


Logging out +

Use Log out / Sign out from Profile when you’re finished on a shared computer or someone else’s phone. Your data remains in your account for next time.


How do I request account deletion? +

Account deletion is requested on the web app (you can use a phone or computer browser).

  1. Sign in at https://launch.medicationtimer.com.
  2. Open Profile
  3. Choose Delete my account (or the equivalent delete-account action on that screen).
  4. Complete the form:
    • Enter a short description (for example, why you’re closing the account).
    • Enter your password to confirm it’s you.
    • Optionally check Would you like your data fully deleted from our system? if you want a full data deletion request rather than only closing the account—read the on-screen explanation carefully before you submit.
  5. Submit the request and follow any final confirmation steps shown in the app.

Export or save anything you need before you finish—deleted data will not be recoverable. If you run into trouble signing in or completing the form, use your usual support channel (for example, contact details on the website or in the app).

Ready for calmer sick days?
Free for unlimited family members. Set up in about ten minutes
Medicationtimer w 250 dark
Platform=Facebook, Color=NegativePlatform=Instagram, Color=NegativePlatform=Bluesky, Color=NegativePlatform=LinkedIn, Color=Negative
Get in touch
2 Fisher Place, Mawson Lakes, SA,  5095 AUSTRALIA
Made by a dad in Adelaide
Copyright © Chris Winfield-Blum trading as Medication Timer
Supporting families and their health