Frequently Asked Questions

Free accounts get Today with routines, doses, and health readings for the last three local calendar days (full detail inside that window). You can still move the date strip to older days; outside that window the app explains that full calendar history is a Family benefit—see Today and history.

Subscriber-only features still include things like shared coordination across caregivers, quick timers as a premium workflow, long-range reading trends, and generated family reports—see in-app messaging when you try those flows.

The paid Family plan is built around coordinating care for a household. Subscribers typically get:

• Shared family coordination — Multiple caregivers working from the same family data with appropriate sharing.
• Unified Today view — One daily hub for routines, doses, and health readings.
• Quick one-tap actions — Shortcuts to log doses and start flows faster from Today.
• Health tracking and trends — Temperatures and other readings with richer history and charts.
• Family reports — In-depth summaries per family member over selectable periods.
• Future family features — Access to new coordination tools as they ship.

Exact wording in the app may come from localized subscription screens.

On the free plan, each family member can have at most three combined items from:

• Scheduled dose routines (medication reminder routines tied to that member), plus
• Enabled health readings (vitals types you’ve turned on for that member—for example INR or blood pressure).

So one member might have three routines and no vitals, or two routines and one enabled reading, and so on—three total slots per profile.

There is also a household cap: the sum of those slots across every family member cannot exceed twelve on the free plan (the same limit you would hit with four members each using three slots). That keeps the per-person limit meaningful if someone adds many profiles.

Family subscribers are not limited by these caps. If you hit a limit on free, the app typically directs you to Subscribe to unlock unlimited routines and readings for your household.

• Website purchases often go through Stripe (card checkout).
• Mobile purchases go through Apple / Google.

Those systems don’t automatically sync receipts across each other. Prefer buying where you primarily use the app, and use restore on mobile if you reinstall.

Some accounts receive sponsored entitlement without a personal purchase (for example, organizational pilots). Those accounts enjoy the same feature set as paid Family plans while sponsorship is active.

• Mobile: Subscription management is handled in App Store subscriptions or Google Play subscriptions for store-billed plans.
• Web: Use the customer portal or cancellation link your checkout provider emailed you, or follow in-app management if presented.

Canceling stops renewal; you usually keep access until the paid period ends.

1. Open Subscribe from your account menu or when the app prompts you.
2. Review the annual price and benefits.
3. Complete checkout through the web payment flow (hosted checkout).
4. After success, return to the app; status should update to active once processing completes.

1. Open Subscribe inside the mobile app.
2. Confirm the annual offering shown in your regional currency.
3. Complete the purchase through the App Store or Google Play.
4. Use Restore purchases on the subscribe screen if you reinstall the app or change phones—sign in with the same store account you paid with.

Today shows routines, doses, and health readings together in one daily timeline. On the free plan, some subscriber-only extras still apply (for example deeper coordination, quick actions, and long-range trends)—see the subscription FAQ.

Today is your daily dashboard: what’s scheduled, what’s due, and what you’ve already logged for the calendar day you select. You can move between days using the horizontal date strip at the top.

It ties together medication routines, doses you’ve recorded, and health readings like INR or blood pressure in one place.

From Today (or related entry points), you can open reading trends or charts that summarize vitals over time—helpful for spotting patterns between visits. Those charts are part of the health tracking benefits on eligible plans.

Subscriber plans often include one-tap style actions from Today—logging a dose or kicking off a timer without jumping through every screen. If those shortcuts aren’t visible, your account may be on the free tier.

• On the free plan, you get full detail on Today for the last three local calendar days (including today), using your device’s local timezone and calendar dates. You can still move the date strip to older days to see where you were in the calendar; for days outside that three-day window, the app keeps you oriented but treats full day-by-day history as a Family feature and shows upgrade messaging when appropriate.
• Family subscribers can scroll much farther—years of calendar history—so long visits or chronic conditions stay visible in the strip.

If you hit a limit, upgrading unlocks the full span—see Subscription.

1. Open Today.
2. Swipe or tap the date strip to move backward or forward by day.
3. The content below updates to match that local calendar date (usually midnight-to-midnight in your device’s timezone).

A medication timer tracks time between doses for a specific family member and medication. After you log when medication was given, the timer shows either:

• How much time remains until the next dose is allowed, or
• The clock time when the next dose is allowed—depending on your display preference in Profile settings.

You can think of it as the app remembering “when is it safe to give the next dose?” so you don’t have to.

The app may block starting a new timer when rules say there’s already an active timer or when dose limits for a period would be exceeded—this is intentional for safety. Read the on-screen message; adjust timing only if your clinician has told you it’s appropriate, and contact your health professional for medical advice.

Note: Medication Timer supports tracking and reminders; it does not replace medical judgment.

Quick timers are shortcuts for combinations you use often (a particular member + medication). With the right plan, you can start the Add timer flow from a quick timer so fields are filled in faster—handy for repeating schedules during the day.

If you don’t see quick timers, your current plan may not include them—see Subscription.

On mobile, when it’s time to think about the next dose or when a countdown reaches key points, you can receive push notifications if you’ve allowed them—see Push notifications (mobile only).

On web, there are no lock-screen push notifications from the browser for these timers; open the app when you’re at your computer to check Timers and Today.

1. Go to Timers.
2. Use Add / + (often in the top-right).
3. Choose the family member who received (or will receive) the medication.
4. Choose the medication from your saved list.
5. Set when the dose was administered—usually by adjusting date and time pickers to match reality.
6. Confirm dosage if asked (amount per dose).
7. Save. The app creates an active timer based on that medication’s dosing rules.

If something blocks saving—such as another conflicting timer or safety limits—the screen explains what to fix.

When your plan supports family coordination, timers and updates can be visible to other caregivers linked to the same household data (depending on how family sharing is set up). Everyone still signs in with their own account.

Temperatures stores body-temperature readings for your family over time. You can add new readings, scroll recent history, and (depending on your device and plan) see charts that help you spot trends.

On plans that support family coordination, new readings may offer sharing options so co-parents see updates. Look for sharing chips or toggles on the add flow when you’re subscribed.

1. Open Temperatures.
2. Tap Add / + (often in the header).
3. Choose the family member, enter the value, and set the time if needed.
4. Confirm the unit (°C or °F) matches how you measured—your Profile may set a default preference.
5. Save.

When your subscription includes health tracking, temperature history may appear with charts or tie into broader reading trends alongside other vitals. Free accounts may see basic lists without the full analytics experience.

You can usually switch your preferred unit in Profile under temperature-related settings. Existing readings typically stay stored as entered; new entries follow your current preference where the app applies conversion.

Someone can send you a link that opens a read-only shared report in the browser. You’ll need:

• The report identifier in the link, and often
• A share code they generated or copied for you.

Paste or enter the code if the page asks for it. You don’t always need to be logged in to view that shared page—guest access is supported for link-based viewing.

Family reports summarize medication activity and related history for a specific family member over a time period you choose. They’re intended for care coordination—sharing an accurate picture between parents, or preparing information for a clinician.

Accessing full in-app reports typically requires an active Family subscription (or sponsored entitlement).

Account holders can generate a short-lived share code from Profile to let trusted people access specific flows or paired reporting experiences (depending on product configuration). Codes usually expire after a set time—if it fails, ask the sender to create a fresh code.

Treat codes like passwords: share only with people who should see health information.

1. Go to Family.
2. Select the member you want.
3. Open the report entry point when your plan allows it (labels may reference reports, summaries, or timelines).

If you’re redirected to Subscribe, reporting isn’t included in your current plan.

Use your browser’s print or save as PDF options when viewing a report on the web if you need a file for a doctor’s visit. Available layout depends on the report screen you’re viewing.

Note: Shared health summaries are sensitive; store or send them only through channels you trust.

Check the following:

1. Platform — Reminders that use the device run on mobile only for push alerts; use the app on your phone for lock-screen reminders.
2. Permissions — On the phone, confirm notifications are allowed for Medication Timer in system Settings.
3. Battery / focus modes — Some phones delay or silence notifications when battery saver or Focus / Do Not Disturb is on.
4. Schedule — Confirm the routine or timer actually applies to today (for weekly routines, check the right weekdays).

Pro tip: Open Today anytime to see what’s expected for the selected day, even when a push didn’t appear.

Routine scheduling is managed in the family area when you edit a member and work with their medication routines. Pick the medication and the times that match your care plan, then save.

On the free plan, the number of routines per member (together with enabled health readings) is capped—see Subscription — free plan limits.

Exact labels may say routine, schedule, or similar depending on the screen.

The product focuses on two layers:

1. Medication timers — Time between doses for “as needed” or interval-based medications (see Timers and doses).
2. Routine slots — Planned times in the day (for example, morning and evening) that appear on Today and can drive reminder notifications on supported devices.

Weekly schedules (specific weekdays) are respected when reminders are built for the week.

On iPhone and Android, when a dose reminder appears, you may see actions such as:

• Taken — Log that the dose was given (subject to your account syncing).
• Snooze — Get reminded again after a short delay (for example, ten minutes).
• Open — Jump into the app to review details.

These actions require notification permission and are not available on the website as push alerts—see Push notifications (mobile only).

If you use health readings (sometimes grouped with vitals or trends), the mobile app can schedule reminders that open Today so you remember to log readings. Like medication reminders, these are mobile notifications, not browser push notifications.

When starting a timer, the list is usually filtered to medications that apply to the selected family member. If something is missing:

• Confirm the medication is saved in Medications.
• Confirm that medication is assigned or applicable to that member (some setups restrict combinations).

The Medications section is your library of drugs and preparations you track—names, strengths, how they’re given (for example, tablet or liquid), and other details the forms ask for. Timers and routines reference these entries so you don’t re-type the same information every time.

1. Open Medications.
2. Select the medication you want to change.
3. Update the fields or use delete if the product offers it and you no longer need that entry.

Removing a medication from the library may affect timers or routines that pointed at it—follow any warnings on the screen.

1. Open Medications from the bottom navigation.
2. Tap or click Add / + or the equivalent “new medication” action.
3. Fill in the fields (name, strength, application method, notes—whatever the form shows).
4. Save.

You can add multiple medications and reuse them for different family members when appropriate.

The app asks how medication is given (for example, by mouth, topical) so labels and steps stay accurate—especially for dosage steps on the add-timer flow. Choose the option that matches the packaging or your clinician’s instructions.

Note: Always verify doses with your pharmacist or prescriber; the app stores what you enter.

Certain actions—deep report views, sharing invites, or coordination tools—require an active Family subscription (or sponsored access). Free accounts may see prompts to upgrade when touching those features.

Some flows let you connect a family profile to your account identity so “me” in the household matches the logged-in user. That helps avoid duplicate profiles and keeps sharing clearer. Follow the on-screen steps when adding or editing yourself as a member.

Family members are the people (or profiles) you track medications and readings for—children, adults in your care, or yourself as a named profile. The Family tab lists them and is where you add routines, sharing options (when your plan allows), and links between profiles and medications.

Only add people you’re authorized to care for. Sharing codes or invites should go to trusted caregivers only.

It depends on your plan:

• Free: Each member can use up to three combined scheduled dose routines and enabled health reading types (counted together—three “slots” per person). There is also a household maximum of twelve such slots across all members so limits cannot be bypassed by adding many profiles. When a limit is reached, the app prompts you to subscribe for unlimited capacity.
• Family (subscribed): No practical cap from these rules—add the routines and readings your care plan needs.

Details and examples sit with the broader subscription FAQ: Subscription — free plan limits.

1. Open Family.
2. Use Add / + or “add member.”
3. Enter their details as prompted (name, relationship, color or avatar choices if offered).
4. Save.

You can return later to edit the profile or build routines for their medications.

With a plan that includes shared family coordination, multiple caregivers can work against the same underlying family data when they’re invited or linked appropriately. Each person still uses their own login.

Features like inviting a co-parent or sharing updates may appear only for subscribers—see Subscription.

• Add a timer — Start from Timers using the add action in the header (or the flow your screen shows for logging a dose / starting a timer).
• Add a temperature — Start from Temperatures with the add action.
• Add a family member — Open Family and use the add flow.
• Add a medication — Open Medications and create or edit an entry.

Exact buttons vary slightly by platform, but the idea is the same: go to the right tab first, then use Add or +.

Medication Timer is a caregiver-focused app for household medication workflows and health context in one place. It helps you track scheduled dose routines (daily, weekly, or hourly-style patterns), as-needed (PRN) medication timers with safe spacing between doses, body temperature logs, and health readings such as blood pressure, blood glucose, SpO₂, INR, weight, and more—organized per family member on a unified Today screen. Optional Family subscription adds multi-caregiver coordination, long calendar history, trends and reports, and other subscriber tools; a free tier stays useful for many day-to-day needs—see Subscription.

It does not replace medical advice; always confirm doses and care plans with your clinician or pharmacist.

Most of the product revolves around five areas you can reach from the bottom navigation (web and mobile):

1. Timers — Active countdowns and “as needed” medication timers tied to your family’s medications.
2. Temperatures — Temperature readings and related views.
3. Today — A day-by-day view of what’s planned and what happened (including health readings when you use them).
4. Family — People you track medications for, plus routines and sharing options for subscribers.
5. Medications — Your saved medications (names, strengths, how they’re given, etc.).

Profile holds account settings, subscription, legal links, and other personal options. On mobile it may be behind a menu or header action rather than a bottom tab; on web you typically open Profile from the header.

Yes—the core screens and flows match: same tabs (Timers, Temperatures, Today, Family, Medications), same underlying data, and the same subscription benefits when your plan includes them.

The main intentional difference is push notifications: only the mobile app can remind you on the lock screen with local alerts. The website does not schedule those device notifications. Details are in Push notifications (mobile only).

• Family reports (full reports for a household member) are available from the family area when your plan includes reporting—see Reports, sharing, and links.
• Shared reports opened from a link work in the browser even if you’re not logged in, as long as you have the correct report ID and share code from the person who sent the link.

The app may ask you to acknowledge the current terms of use and privacy policy before you continue. That keeps your account aligned with the rules that apply to the service. You can usually open the full legal text from that screen if you want to read it in detail.

1. On the login screen, choose the option to reset or recover your password (often labeled Forgot password).
2. Enter the email address linked to your account.
3. Check your inbox for a reset message and follow the link or instructions inside.
4. Choose a new password and sign in again.

If nothing arrives within a few minutes, check spam or junk folders, and confirm you typed the correct email.

1. Open Profile (from the bottom navigation on web, or the Profile entry point on mobile—see Navigating the app).
2. Choose Log out / Sign out and confirm if asked.

Signing out does not delete your data; it only ends the session on that device.

Use the same email and password on web or mobile. Your timers, family, medications, and history stay with your account—you don’t start over when you switch devices.

Pro tip: After signing in on a new phone or browser, give the app a moment to load your data on first open.

1. Open the sign-up screen (from the app’s welcome or login area).
2. Enter the email address you want to use and choose a password that meets the app’s requirements.
3. Complete any verification steps shown on screen.
4. After you’re signed in, you may be asked to accept the terms of use—review them and continue when you’re ready.

Note: Use an email you can access; password resets are sent to that address.

• Notifications were disabled for the app or silenced system-wide.
• Battery optimization or low-power modes deferred background work on some Android devices.
• The underlying timer or routine doesn’t apply to today (for example, wrong weekday on a weekly schedule).
• You’re using web only — reminders won’t fire as native pushes.

Open Today and Timers to verify what should have triggered.

Depending on your setup, you may receive:

• Medication dose reminders — When a scheduled routine slot asks you to give or confirm a dose.
• Timer alerts — When a countdown reaches important points (for example, when it’s time to consider re-administering medication after an interval).
• Health reading reminders — Prompts to log readings such as INR or blood pressure, often opening Today.

Exact titles and wording come from your timers and routines. Routine and health-reading reminders may send a second nudge about 30 minutes later if you have not marked the dose or logged the reading yet (timer alerts do not repeat this way).

On supported devices, dose reminders may offer actions such as:

• Taken — Record that the dose was given.
• Snooze — Get reminded again after a short delay (for example, ten minutes).
• Open — Jump into the app for full context.

Timer alerts may offer Re-administer or Open so you land on the right screen to continue care.

Note: Action buttons depend on iOS/Android version and notification settings.

1. Install and open the Medication Timer app on iOS or Android.
2. When the system asks, allow notifications.
3. If you declined earlier, open the phone’s Settings → Notifications → Medication Timer (name may vary slightly) and enable alerts, banners, and sounds as you prefer.

Also check Focus modes, Do Not Disturb, and per-app notification styles if alerts seem silent.

No. Medication Timer’s push reminders run on your phone or tablet through the installed app. The website does not schedule lock-screen or banner notifications on your computer the same way.

For dose and routine alerts while you’re away from the desk, use the mobile app and enable notifications as described below.

iOS allows only a limited number of scheduled notifications per moment in the system (the app targets up to 64 pending schedules). It prefers first reminders over optional follow-up nudges when space is tight; if you maintain many simultaneous reminders, some far-future slots may be dropped until you next open the app and sync.

Pro tip: Opening the app daily keeps local schedules synchronized with the latest Firestore data.

Open Profile from:

• The header or menu on web (Profile is not always on the bottom bar—check the top area after you’re signed in).
• Mobile: Profile may appear as a tab, drawer item, or header shortcut depending on layout—scroll the navigation if you don’t see it immediately.

Typical options include:

• Edit profile — Display name and photo.
• Change password — Update the password for your login email.
• Timer display — How countdowns appear: countdown only, clock time only, or both together.
• Temperature unit — Celsius or Fahrenheit for new temperature entries.
• Subscription — View status, subscribe, or restore purchases on mobile app stores.
• Legal — Terms of use and privacy policy.
• Share code — Generate time-limited codes when that feature is enabled for your account.

Exact tiles depend on platform and plan.

• Countdown timer — Shows time remaining until the next dose is allowed.
• Re-administration time — Shows the local clock time when the next dose is allowed.
• Combined — Shows both countdown and clock time.

Pick whichever reduces mental math during busy days.

Use Log out / Sign out from Profile when you’re finished on a shared computer or someone else’s phone. Your data remains in your account for next time.

Account deletion is requested on the web app (you can use a phone or computer browser).

1. Sign in at https://launch.medicationtimer.com.
2. Open Profile
3. Choose Delete my account (or the equivalent delete-account action on that screen).
4. Complete the form:
   • Enter a short description (for example, why you’re closing the account).
   • Enter your password to confirm it’s you.
   • Optionally check Would you like your data fully deleted from our system? if you want a full data deletion request rather than only closing the account—read the on-screen explanation carefully before you submit.
5. Submit the request and follow any final confirmation steps shown in the app.

Export or save anything you need before you finish—deleted data will not be recoverable. If you run into trouble signing in or completing the form, use your usual support channel (for example, contact details on the website or in the app).